Chicago Mother Nearly Loses Money After Freya Skye Concert Ticket Dispute Leads to X Impersonator Posing as Stubhub Support

MILWAUKEE, WI — What started as a frustrating ticket problem for a Chicago-area mother escalated into a scam attempt after the Freya Skye concert at Landmark Credit Union Live, the new venue next to Fiserv Forum. Jenna Cataldi said she bought tickets months ahead of time for her 12-year-old twins, then spent hours trying to get valid admission to the Wednesday night show.

By the time fans were gathered outside the venue, Cataldi still had not received usable tickets. She said the situation left her daughters upset and turned what should have been a family outing into a long fight to get inside. After the concert, that same confusion created an opening for someone online to pose as a helpful company representative.

Ticket problems stretched into the night as hundreds of fans waited outside

Cataldi said StubHub told her the tickets would arrive by 5 p.m. on the day of the concert, but that never happened. She said she kept calling for help while the show time passed and the family remained outside without the tickets they expected to use.

StubHub representatives repeatedly told her the tickets could only be released to Android users, Cataldi said, even though she and her daughters do not have Android devices. When she tried to sort out the problem, she said the box office had no solution. Her daughters, she said, became inconsolable as the minutes kept ticking by.

She was not the only person dealing with the mess. TMJ4 reported that hundreds of fans had similar problems at the venue, and one concertgoer said people had come from far away with tickets purchased well in advance. After more than an hour, fans were eventually allowed in without tickets being scanned.

Live Nation and Ticketmaster blamed invalid resale tickets for the entry chaos

In a statement to TMJ4, Live Nation and Ticketmaster said major resale marketplaces allowed scalpers to sell invalid tickets for the concert. That left fans stuck at the door while staff worked through the resulting confusion.

The companies’ explanation points to the growing headaches that can follow ticket resale when buyers assume a listing will work and then learn too late that access has failed. For concertgoers, the immediate result was a long wait outside the venue, uncertainty about whether they would get in, and little clarity about who would fix the problem.

For Cataldi, the night became more than a ticketing inconvenience. It also set up the later contact from a person who appeared to offer refund help but was actually setting the stage for a financial scam.

An X account using a StubHub logo reached out with refund promises

After the concert, Cataldi said her friend’s husband posted on X criticizing StubHub’s handling of the situation. Soon afterward, someone claiming to be connected to StubHub reached out to him through the platform and said the company wanted to make things right.

Cataldi said the account used the name Claim Tech Solutions, displayed a StubHub logo as its profile image, and operated under the handle @StubHubHelpFix. After direct messages were exchanged, she said she received a phone call from someone who claimed to work for StubHub and said he could help with the refund process.

That outreach felt believable at first because it followed public frustration over the concert mess. Cataldi said the caller was polite and apologetic, which briefly gave her hope that the ordeal would finally be resolved.

The refund request turned suspicious when banking details and LemFi came up

Cataldi said the caller told her to download LemFi, a money-transfer app, and then enter her banking information to receive a refund. She said the caller instructed her to enter the amount 498, which immediately struck her as wrong.

After that, she began getting bank alerts. Cataldi said Chase notifications showed transactions of $100, $50, and $498, and that was the moment she realized something was off. She stopped the process and said the caller hung up right away.

TMJ4 later called the same phone number and reached someone who claimed to work for StubHub before hanging up once questions began. Messages sent to the X account were not returned. The account was still responding to users seeking help from what appeared to be the real StubHub account.

StubHub says Cataldi will get 120% back and warns about fake support accounts

After the exchange, Cataldi said she immediately went to her bank and closed her accounts. She described the experience as deeply frustrating and said it left her feeling unsafe no matter what she tried to do next. She later said she received an email from the real StubHub offering a refund.

A StubHub spokesperson told TMJ4 that Cataldi will receive a refund equal to 120% of her purchase under the company’s policy. The company also said its only official support account on X is @TeamStubHub and urged customers to be cautious of impersonator accounts pretending to provide customer service.

Cataldi said the whole experience left her feeling vulnerable and disappointed in how everything was handled. Her case also underscores how quickly a legitimate complaint can be turned against consumers when a fake support account inserts itself into a public conversation.

BBB of Wisconsin says customers should verify support before sharing personal data

Lisa Schiller of the Better Business Bureau of Wisconsin told TMJ4 that impostor social media accounts are a common scam tactic, especially around ticketing problems. The BBB advises consumers to initiate contact themselves instead of trusting a direct message or reply that arrives first.

The organization also recommends closing the social app and going directly to the company’s official website, then using the contact information listed there. Shoppers should check handles carefully for extra letters, underscores, or numbers, and look at account age and follower counts.

The BBB says consumers should walk away if a supposed representative asks for unusual payment methods, passwords, or full card numbers. It also suggests checking BBB Scam Tracker and Verified Ticket Source before buying through a third-party broker so buyers can confirm whether the seller has been vetted.

Chicago's music scene, one story at a time — Chicago Music Guide.